Let’s Troubleshoot

What type of problem are you having?
What type of Air Conditioner Problem are you having?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?
Is your outdoor unit running?

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”
  • Try flipping that circuit to “off” and then “on”
  • Give your air conditioner a couple minutes and see if it comes on now
Did that solve your problem?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment
What type of heating problem are you having?
What type of heater do you have?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?
What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
Is your outdoor unit running?
Is there ice on your outdoor unit?

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there ice on your outdoor unit?
Is the noise coming from the outside or inside unit?
What type of heater do you have?

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?
Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Sudden’s AC & Heating Service

What Our Clients Are Saying

  • After having used Sudden Service in the installation and maintenance of several of my systems, one word comes to mind: TRUST. I can depend upon what they say, their manner is professional and I feel like family. Quality products, quality service, quality people…
    Jimmy Bennett, Arlington, TX
  • “I want to thank you for arranging repair of my home a/c unit yesterday. Justin was punctual, polite and professional. He diagnosed the problem and offered me several options for replacing the thermostat and did an excellent job with the repair.” Willie Dean, Ph.D. YMCA of Arlington, TX
    Willie Dean
  • “To everyone at Sudden Service… Thank you so much for your hard work, expertise and attention to our air conditioning woes and replacement. We realize you’ve gone above and beyond, really blessing us for weeks! Thanks for your partnership.” Jana Havins Fort Worth, TX
    Jana Havins
  • “Everyone at Sudden Service is very easy to work with.  They’re a great group of people.  They clean their work areas thoroughly every time they do anything in my home.  Very professional!” Marilyn Creppon Fort Worth, TX
    Marilyn Creppon
  • On behalf of the staff, Board of Directors and the 6,000 children of the  Boys & Girls Clubs of Arlington, thank you Sudden Service for your recent in-kind gift of $2,000 for HVAC servicing for three of our club locations.  Your contribution makes it possible for us to further our mission to inspire and enable all young people, especially those from disadvantaged circumstances, to realize their full potential as productive, responsible and caring citizens.” Steve A. Wurm President, Boys and Girls Club of Arlington, TX
    Steve A. Wurm
  • “Words just can’t express how happy we are with our new heating and air conditioning system installed by Sudden Service.  Your understanding of our needs and concerns were reassuring and you and your crew delivered above and beyond our expectations.  Our new system was installed quickly and efficiently without a trace of workers being in our home at the end of the day.  I honestly believe that they would have washed our windows had we asked. Their consideration of our pets and our work schedule was most impressive and their knowledge was extremely helpful for us to understand how efficiently our new system works.” Martha and Dale Derstine Euless, TX
    Martha and Dale Derstine
  • “You recently came out and installed a new furnace. Your crew was very professional and did a great job, and made sure I was comfortable with the new equipment before they left. What a great experience!!! Thanks!” Martha G.
    Professional and Courteous
  • “I can't say enough good things about your company. I had an emergency and your technician was here in no time! He did a wonderful job! He was polite and knowledgeable, it isn’t often you find the kind of service your company provided. Thank you, thank you, thank you!” .
    Karen B