About – Sudden Service
At Sudden Service, our mission is to provide the most Outstanding Service Experience Ever while fostering everlasting friendships along the way. Instead of providing a functional service, we offer an outstanding, engaging, meaningful, service experience that leaves our customers feeling that no one cares like we do.We preserve and safeguard our A+ Accreditation with the Better Business Bureau by living up to our mission statement. We enjoy daily, the addition of many new customers that have been referred to us by our existing clients. Our reputation is spotless and our goal is to keep it that way forever by delivering an outstanding service experience every time. We are all about our customers and making sure they’re happy with the job we’ve done.
Our company was founded in the early 1980’s and we have over three decades of experience serving the residential, commercial, institutional, and industrial markets. The founder of our company (Mike Cobb…CEO) began his career in 1974 by entering the mechanical, controls and building automation industry. This extensive company experience level is the backbone of our product delivery.
Our company philosophy is to maintain a high level of expertise through very consistent and on-going training for all of our staff. All technicians are required to maintain their continuing education and accreditation to be employed at Sudden Service. All promotions, in any position, are linked to successfully achieving and mastering new skill sets.
We believe that systems are critical to our success in delivering the Most Outstanding Service Experience Ever. Day in and day out, we have to consistently execute on the details. That execution requires diligent attention to everything that goes into the customer’s visit. Sudden Service management understands that a competitive advantage occurs when everyone in a company appreciates that nothing is trivial and that customers notice everything. The details of the total experience matters … Every particular–from our storefront appearance to answering the phone, our professional grooming and image, where we park our trucks, our respect for the customer’s home or office, cleanliness, our effort to accommodate, etc. This is the authentic and organic roots of Sudden Service….Everything Matters.
Sudden Service follows a very specific guarantee. Should any concerns or issues pop up during the customer service experience, we will respond immediately to make things right. If you are not 100% satisfied with our service, you owe us nothing.
Everything we do, we believe in challenging the status quo. We believe in thinking differently. We believe our Customers want and deserve to feel important … to feel special!!! We focus on making our customers lives easier. The way we challenge the status quo is by providing the most outstanding service experience EVER!!! We just happen to service and install air conditioning systems as well. ‘Want to buy one?”